Patient Information

Important information for our patients...
Making an Appointment
Our office hours vary by location. Click here for details. You may call during regular business hours to schedule an appointment or click here to request an appointment online. We see all patients on an appointment basis. If you are unable to keep your scheduled appointment, please give a 24-hour cancellation notice.
When scheduling appointments, please be aware that during you initial visit and occasionally thereafter, your eyes may be dilated. Please bring sunglasses. Although many people can drive after dilation, we encourage you to bring a driver for your return home after the appointment.
Fees, Billing, and Collection
All non-covered services, deductibles, and co-payments are due at the time of service. We will be happy to discuss fees in advance and provide an estimate on any service we provide. We accept cash, check, MasterCard, and Visa.
Filing Insurance
We participate in many insurance plans, including Medicare, Medicaid, and most HMOs and PPOs in the area. We will file with the insurer for you. However, you remain personally responsible for any portion of the bill not covered by insurance. It is your obligation to thoroughly understand the coverage and exceptions of your particular policy. Patients having HMO and PPO plans that require a referral number must contact their Primary Care Physician (PCP) for that number prior to your visit. The insurance companies will not allow our office to contact your PCP for you. You will be responsible for all charges if you fail to obtain a referral number.
Laser Vision Correction is rarely covered by insurance. We recommend that you contact your insurance company prior to your visit to find out if Laser Vision Correction is a covered benefit. Financing is available to qualified candidates. Our Laser Vision Coordinator can help you find out about this option. You can contact her by calling 770-995-5408 ext. 7888.
Prescription Refills
All prescriptions and authorization for refills should be requested during normal office hours.
Emergencies
Our practice can be reached 24 hours a day. After hours, your call will be received by our answering service, which will contact the eye doctor on call for our practice. If you have any difficulty reaching the on-call physician and you feel you have a sight-threatening emergency, please go to the nearest hospital emergency room.
Contact Lenses
Our practice fits and prescribes all types of contact lenses, including difficult and hard to fit cases. Our prices are competitive with all major retailers in the area. Please note that there are extra professional fees for a contact lens exam, in addition to the regular exam fees for glasses. These extra fees are necessary because a contact lens exam requires more professional time, extra tests are performed, and in some cases a follow-up visit is required. Most insurance companies will not cover the contact lens portion of the exam.

​You will be responsible for paying this portion of the exam at check-out. Please contact our office regarding the current fees.